Servicing and Repairs
Bring your machine into one of our listed locations for a service or repair! Our qualified machine technicians will get it stitching at its very best for optimal performance and longevity.
What we'll check
Our standard service includes:
- Sew test
- Check and clean—we'll remove all internal and external build-up, vermin or infestation
- Module service—we'll inspect test and position all modules
- Oil and lubricant—we'll inspect and lubricate gears, shafts, bushes and bearings
- Service mode adjustments
- Tension test
- Check machine software version and update where required
Regular servicing is vital to get the best out your machine. It will extend its life and boost performance. Even if you're not using your machine heavily you should aim to service it every 12 to 18 months to keep its working parts well-lubricated and operational.
Machines we service
- Home sewing/embroidery machines
- Overlockers
- Coverstitch
- Brother PR or PQ series machines (semi-industrial)
- Halo
We specialise in Brother and Babylock machines and service all brands including selected Janome, Bernina, Pfaff, Husqvarna, Bernette and more.
Warranties and repairs
Our Capalaba store is an Authorised Warranty Repair Centre for Brother machines. If your Brother machine is under warranty we can carry out warranty repairs provided you can supply proof of purchase.
Drop off and servicing locations
To book your machine in for a service, contact your nearest Echidna store or agent and arrange a time to drop it in.
Brisbane (Capalaba)
Service Centre
We service machines on-site. Over the counter quick fixes welcome.
Bookings essential, call (07) 3390 3600 or request a service.
Sunshine Coast (Forest Glen)
Drop-off location
Machines are taken to our Capalaba store fortnightly for servicing at no extra cost.
Bookings essential, call (07) 5444 0788.
Melbourne (Glen Waverley)
Service Centre
We service machines on-site.
Book in advance or drop-in. For enquiries call (03) 9560 7013.
Toowoomba
Drop-off location
Machines are taken to our Capalaba store or mechanic by our agent. Please contact them directly to organise servicing on 0411 532 957.
Townsville (Hermit Park)
Agent Service Centre
Machines are serviced on-site by our agent. Please contact them directly to organise servicing on 0466 784 624.
Perth (Landsdale)
Agent Service Centre
Machines are serviced on-site by our agent. Please contact them directly to organise servicing on 0401 774 190.
If none of the above locations are suitable we do have mechanics we can recommend in Bundaberg, Newcastle, Sydney, Port Macquarie and Mildura. Simply fill out this form to let us know your machine model and location and we will recommend a suitable mechanic if we have one. Request recommended mechanic →
How long will it take?
We aim to complete your repair or service as quickly as possible and can advise how long we expect to take at the time of booking. Please note that this will not include transport if you have mailed the machine to us or dropped it off at a drop-off location.
What to bring
- Your machine
- Dust cover, hardcover, or trolley bag (recommended)
- Foot pedal and cables - if your machine does not have a figure 8 plug
- Sewing Bobbin Case & Sewing Foot
- Embroidery Bobbin Case & Embroidery Foot (if relevant)
- Bobbin Thread (If you use something other than Echidna Pre-Wound)
We use Hemingworth embroidery thread and/or Rasant polyester/cotton thread to test your machine. If you usually use a different thread brand and would prefer we set tensions to suit your thread, please bring it in for us and we'll be happy to oblige.
Depending on what you're getting serviced we can advise on any additional items to bring.