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Returns Policy

Thanks for shopping with Echidna Sewing! If you are not entirely satisfied with your purchase we’re here to help.

If you need to return an item call us 1800 000 360—we're often able to fix problems over the phone. If you still need to return the item, we'll supply you with a Return Authorisation Code and instructions on how to return your item for inspection.

Faulty or damaged goods

We're happy to have you contact us and arrange to return an item you've purchased if you deem that:

  • it does not match the description we gave
  • it is not of acceptable quality
  • it has a fault
  • and
  • you can supply proof of purchase.

Once we receive your return we'll inspect the goods. If we deem the product fault or damage to be major we may issue a refund via the payment method used in your initial purchase. An in-store credit or exchange is also available in place of a refund.

If the damage or fault is minor, we reserve the right to offer a repair only. In this case we then reserve the right to not offer a refund, in-store credit or exchange.

If we're not able to establish proof of your purchase, we won't be able to provide a refund, store credit or exchange. 

Downloadable products (Digital designs, virtual education, BX fonts, etc)
If you have begun downloading or streaming your purchased content, you are not eligible for a refund unless the content is faulty.

Changing your mind

If you change your mind about an item you purchased we're happy to have you return it for an in-store credit or exchange.

To be eligible, the item must be:

  • unused
  • in the same condition that you received
  • in its original packaging
  • and
  • returned along with your proof of purchase within 30 days of you receiving it.

Your credit won't include any shipping and handling charges incurred when it was initially sent to you (even if the order included free shipping) and you'll also need to cover the shipping costs to return the product.

Unfortunately we aren't able to provide a refund in cases where you change your mind.

Please note
We can only accept returns on electronic products, computer software, DVDs and CDs contained in their original packaging with the security seal intact. They must not be registered or activated online. We are also unable to accept returns or exchanges on gift cards purchased online or in store.

Contact us

To arrange to return a product or speak to someone about a faulty or damaged item call us on 1800 000 360.

Free gift box with selected Brother machines

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